Orders & Payment

You can order our sustainable travel gear by going over to our Shop.

PayPal:

With PayPal you can pay cashlessly, simply and securely. To use it, you only need to create a PayPal account once by entering your bank or credit card details – so you don’t have to enter them again with every purchase. You then pay by entering your email address and a password and receive a payment confirmation by email. Your order will then be processed immediately.

If you return ordered items, the corresponding value of the goods will be credited to your PayPal account.

Credit Card:

You can pay with VISA, MasterCard or American Express credit cards. Simply select your credit card as payment method during the order process.

We guarantee the highest level of security with the most modern encryption techniques, such as the Secure Socket Layer (SSL) and the 3D-Secure method. All order and credit card data is only transmitted in encrypted form.

During the ordering process we need the card’s check digit in addition to the card number, validity and credit card company. You will also find this three- or four-digit number on your credit card. Purchasing by credit card is possible for the entire product range.

The purchase price will only be charged to your credit card when the goods are dispatched.

Secure payment thanks to extra protection
We support Verified by VISA and the MasterCard SecureCode. Your cardholder data is protected by an additional authentication. This makes misuse of your card data almost impossible. When paying for purchases on the Internet, an additional query mask of your bank opens. There you will be asked to enter your personal authentication code. The house bank verifies this code and releases the transaction.

SEPA Direct Debit

During the ordering process you can choose payment by direct debit and enter and confirm your bank details.

In case of a package delivery, the invoice amount will be debited from your bank account at the earliest 5 days after the invoice date.

In case of a return shipment, the value of the goods will be credited to your bank account.

Coupon

Your invoice will automatically be reduced by the amount of the voucher. This is also visible in the cost statement at the bottom of your shopping cart. Please pay attention to the notes on vouchers on your invoice.

A voucher can only be redeemed once within the validity period.

Please note: The value of the voucher relates exclusively to your order from the TRAVEL DUDE product range. It is not possible to offset the purchase price of items from other sellers or to redeem vouchers issued by other sellers. A cash payment is not possible.

Voucher for new TRAVEL DUDE customers
As a new TRAVEL DUDE customer, we give you a voucher for your first purchase from TRAVEL DUDE. Anyone who has not ordered from TRAVEL DUDE for at least 3 years is also considered a new customer. The value of the voucher will be automatically deducted from your invoice if you enter your voucher code at the end of the ordering process by the date stated on the voucher.
The voucher is only valid once per household and not in combination with other vouchers. A cash payment is not possible.

You can track your order here.

We currently don’t have a physical store, but this is something we are working towards. For now, you can shop Travel Dude products here on our Website, or on Amazon.

If you wish to become a Travel Dude merchant, contact us here!

Delivery

We deliver in Germany, Austria and the rest of Europe.

We work closely with DHL to ship your orders. Currently we offer a Europe-wide shipping service. The delivery times and costs depend on the country.

Germany & Austria

4.30 € with DHL Paket, insured and with pinpoint tracking.
Shipping is free of charge for orders over 20 €.
2 – 4 working days delivery time.

Rest of europe

6,99 € with DHL Paket, insured and with pinpoint tracking.
Shipping is free of charge from 50 € order value.
3 – 8 working days delivery time.

Warranty & Returns

We offer free delivery for returns in case you have issues with our products or if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

We offer free delivery for returns in case you have issues with our products or if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

We offer free delivery for returns in case you have issues with our products or if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Products

Unfortunately, we currently do not offer individual packing cubes, and this is because of a number of reasons:

  1. We think about, plan, and decide according to how we can best help travelers and backpackers. With this, we found that sets of 4 and 7 are the ideal sizes to help you best organize your things. A packing cube each for your shirts, trousers, and underwear; a laundry bag which doubles as a day bag; plus, even a waterproof compartment, considering your trips to the beach.
  2. As a small start-up, offering sets are also more financially feasible for us. At Travel Dude, we highly value functionality, quality, sustainability and fair working conditions, all the while making sure our products don’t break the bank — yours, as well as ours.
    • If we start offering individual packing cubes right now, we would have to increase the price of each cube so we can account for production and logistics.
    • We would also need to invest more financially, which we currently and unfortunately cannot do.
    • An alternative to keep selling at a low price would be to stop using high-quality recycled materials (like many big corporations), but that is something that no longer mirrors our values.

Now, you may wonder why we can’t just re-pack the sets we already have to create a custom set for you. Here’s why:

  • Our packing cubes are already packed in our production hall in sets of 4 and 7. They are then shipped to our warehouse where your orders get fulfilled from. Re-packing them would mean: (1) additional service to do so would be required; (2) waste could be generated from tearing original packaging; and (3) there would be unsold leftover packing cubes.

In an ideal world, we would, of course, love to sell our packing cubes individually and in various set sizes and colors. But at the moment, we highly take into account what’s best for us as a small company, what’s best for our customers and most especially, what’s best for the environment.

We manufacture our products in China for a few reasons:

  1. China contributes to the highest share of mismanaged plastic (the plastic that ends up in rivers and oceans) at around 28% of the total globally, so we seek to do something about this.

    After doing our research, we have learned that there are 10 major rivers worldwide that are responsible for about 80% of the plastic in our oceans—8 of these rivers are in Asia, where 4 are in China alone.

    Although we love the idea to have everything in Europe—from the recycling process to the production and delivery of our packing cubes—we saw a great need to do something, starting in countries where deposit systems are not as advanced as, for example, in Germany.

  2. Despite being the main contributors of plastic waste, China also undeniably has the technology to turn plastic waste into high-quality recycled materials that we now use for our packing cubes.

    Since we source our recycled plastic waste from there, we just then saw it fit to also manufacture there. This then allows us to offer our packing cubes at an affordable price while ensuring their premium quality.

You can find more information about the production and why we decided against air freight when shipping from China here:

Still have questions?

Feel free to reach out to us here! We’re always happy to help.