Returns & Exchanges

We appreciate your recent purchase and strive to provide you with the best products and services. In the event that you encounter any issues with your Travel Dude purchase, we are here to assist you with our Returns & Exchanges policy.

 

Factory Defect or Damaged Items

If you received a product that is defective or damaged due to manufacturing faults, please notify us within 30 days of receiving the item. We will gladly replace the product or offer a refund, depending on your preference. To initiate the return process, please contact us with your order details and a clear description or photo of the defect or damage.

Click here to email us for a defective or damaged product

 

Wrong Product Received

If you received an item different from what you ordered, we apologize for the inconvenience caused. Please get in touch with us within 30 days of receiving the product, and we will arrange for the correct item to be shipped to you. We will cover any additional shipping costs incurred in returning the wrong product.

Click here to email us for receiving the wrong product

 

Not Satisfied with Your Purchase

We want you to be fully satisfied with your purchase from us. If, for any reason, you are not completely happy with the product, you may return it within 30 days of receiving it. The item must be in its original condition, unused, and with all packaging intact. Once we receive the returned item, we will issue a refund or provide an exchange according to your preference. Please note that any shipping costs associated with the return will be your responsibility.

Click here to email us for a return

Important points to know before returning / exchanging a product

 

Eligibility

 

We offer a return, exchange or refund for products that are:

1. Defective or Damaged: If the product you receive is defective or arrives in a damaged condition, we will gladly offer a refund. Please contact our customer support team immediately with details and supporting evidence, such as photos or descriptions, so that we can initiate the refund process.

2. Incorrect Item Received: If you receive the wrong product due to an error on our part, we apologize for the inconvenience. In such cases, we will provide a refund and arrange for the return of the incorrect item at no cost to you.

3. Not as Described: If the product you receive significantly deviates from its description or does not meet the advertised specifications, you may be eligible for a refund. We strive to accurately represent our products, and if there is a substantial discrepancy, please contact us to discuss your refund options.

4. Undelivered or Lost in Transit: In the event that your order is not delivered within the specified timeframe or is lost in transit, we will refund your purchase. Please reach out to our customer support team to report the issue and initiate the refund process.

 

We do not offer a return, exchange or refund for products that are:

1. Damaged by the Customer: If the product becomes damaged due to mishandling, improper use, or negligence on the part of the customer, refunds may not be provided. It is important to handle and use products according to the provided instructions to avoid damage.

2. Purchased from a Source Other than Travel Dude’s Website or Amazon Page: We cannot provide refunds for products that were not purchased directly from our own website (www.travel-dude.com) or from our Amazon store. If you obtained the product from a different retailer or source, their return and refund policies would apply. Please reach out to the respective seller or retailer to inquire about their refund process.

3. Digital Downloads: Once a digital product, such as a digital gift card, has been accessed or downloaded, refunds are not provided. However, if you encounter technical issues or problems with the digital product, please contact our customer support for assistance.

4. Final Sale or Clearance Items: Products marked as final sale or clearance are often heavily discounted and sold as-is. These items are typically non-refundable, and returns or exchanges may not be accepted. Please consider this before purchasing final sale or clearance items.

 

Timeframe

Returns or exchanges must be filed within 30 days of receiving an item. Those outside the 30-day window will not be eligible for a return, exchange or refund.

 

Condition of the Item

To facilitate a successful return or exchange, it is generally expected that the product is in its original condition. This means that the item should be unused, undamaged, and in the same packaging as when it was received. Additionally, all original tags, labels, accessories, and accompanying materials should be included.

 

Return Process

To initiate a return, please follow the instructions below:

1. Contact Customer Support: Reach out to us through the links below. We will guide you through the process and provide any necessary assistance.

   Click here to email us for a defective or damaged product
   Click here to email us for receiving the wrong product
   Click here to email us for a return

2. Provide Order Details: To facilitate a smooth return process, please have your order details readily available. This includes the order number, date of purchase, and any relevant information that will help us locate your transaction quickly.

3. Explain the Reason: Clearly state the reason for the return, such as a factory defect, damage during shipping, or receiving the wrong product. This information will help us address the issue appropriately and take corrective measures.

4. Follow Return Instructions: Our team will provide you with specific instructions on how to return the product. This may include packaging guidelines, shipping labels, or return authorization if applicable. Carefully follow these instructions to ensure that the return is processed smoothly.

5. Package the Item Securely: To prevent any damage during transit, it is essential to package the item securely. If possible, use the original packaging. If not available, use a suitable box or envelope that provides adequate protection. Make sure the product is properly sealed and any fragile parts are adequately cushioned.

6. Ship the Return: Once the item is securely packaged, ship it to the address provided by our customer support team.

7. Confirm Delivery: After shipping the return, kindly notify our customer support team and provide the tracking number if available. This will help us track the package and ensure its timely arrival.

8. Await Processing: Once we receive the returned item, our team will promptly inspect and process the return. We will keep you informed of the progress and notify you of any updates regarding your refund or exchange.

 

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed. Your credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refund

If you haven’t received a refund yet, kindly contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us here.

 

If you have any further questions or need assistance with your return or exchange, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction.