Warranty & Return Policy


Last updated May 25, 2020 

Warranty

Hereby we grant a guarantee for our product from our online shop for a period of 6 months. The warranty period starts from the date of purchase. The guarantee declaration is only valid in the territory of Germany. If a problem with the product occurs within the mentioned period, you can return the product to us. Our repair service will then check the damaged product and repair it if necessary. If the repair is expected to take more than 5 days or cause unreasonable costs, we will provide you with a replacement product.

When you send the product, please package it so that it does not suffer any further damage during transport and send it together with a copy of the invoice to the following address

Travel Dude GmbH
Usedomstr. 20a
22047 Hamburg

We will then send the repaired product or your replacement product back to your shipping address. We will bear the costs for the outward and return shipment.

In order to ensure the fastest possible service, we would like to ask you to send us a detailed description of the cause of damage.

Please note: Your legal rights to claim for material defects, which you are entitled to for a period of two years from the delivery of the purchased item, are not limited by the above warranty. The legal rights for material defects are regulated in § 437 BGB.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at info@travel-dude.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Travel Dude GmbH

Attn: Returns

RMA #

Usedomstr. 20a  

Hamburg, 22047  

Germany  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service mail address below to arrange a refund or exchange.         

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@travel-dude.com