Warranty & Return Policy
Last updated May 25, 2020
Hereby we grant a guarantee for our product from our online shop for a period of 6 months. The warranty period starts from the date of purchase. The guarantee declaration is only valid in the territory of Germany. If a problem with the product occurs within the mentioned period, you can return the product to us. Our repair service will then check the damaged product and repair it if necessary. If the repair is expected to take more than 5 days or cause unreasonable costs, we will provide you with a replacement product.
When you send the product, please package it so that it does not suffer any further damage during transport and send it together with a copy of the invoice to the following address
Travel Dude GmbH
We will then send the repaired product or your replacement product back to your shipping address. We will bear the costs for the outward and return shipment.
In order to ensure the fastest possible service, we would like to ask you to send us a detailed description of the cause of damage.
Please note: Your legal rights to claim for material defects, which you are entitled to for a period of two years from the delivery of the purchased item, are not limited by the above warranty. The legal rights for material defects are regulated in § 437 BGB.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to let us know. Place the item securely in its original packaging and mail it to the following address:
Travel Dude GmbH
Attn: return order number [your order number]
Return shipping costs will be paid or refunded by us. Send us the invoice for the postage costs.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service mail address below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: